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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elvie Mertz

November 14, 2025

5  out of  5
rating by Elvie Mertz
"Top of the line in customer service, work is done professionally and quickly. They have my sailboat ins, my home owners ins and soon to insure my motorcycles."
We responded:
"Wow - thanks for the 5 star review! Happy to help with all of your insurance needs. Thanks Elvie!"
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Adriana Torcasio

November 11, 2025

5  out of  5
rating by Adriana Torcasio
"Every person in this office is fantastic—friendly, patient, and super helpful. They took the time to answer all of my questions and made sure I left confident and covered. Highly recommend this State Farm team!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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linda vasso

November 10, 2025

5  out of  5
rating by linda vasso
"I want to express my gratitude to Liz for the exceptional customer service I received from her today. Your patience, attentiveness and understanding to my concerns were so positive. Your dedication to ensuring custober satisfaction is truly commendable and greatly appreciated.. Thank you for your outstanding service."
We responded:
"Thank you so much Linda! Appreciate you taking the time to review your experience with our office!"
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Kevin Ray Clark

October 31, 2025

5  out of  5
rating by Kevin Ray Clark
"Krista helped me with my account and made it easy and quick. Thank you!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lisa Bana

October 27, 2025

5  out of  5
rating by Lisa Bana
"Laura and her team are fantastic. We were new to WNY (moving from another state) and they helped us with all the new rules around car registrations, insurance rules and regulations down to the proper way to turn in plates. We really appreciate them!"
We responded:
"Thank you for your 5-star review! So happy we could assist in making the transition to NY easy for you! Appreciate your business!"
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Shawn Chase

October 20, 2025

5  out of  5
rating by Shawn Chase
"Needed new insurance in a hurry. Called Liz on Columbus Day Monday and had proper coverages in about 10 minutes. Process was smooth, but most of all her customer service was absolutely amazing. Her calming presence and knowledge made a stressful process very easy. Thank you Liz for super service, and peace of mind!"
We responded:
"Thanks for letting us know about the quick, yet thorough experience you had and thank you for your business! So happy we were able to get you switched over without any stress!"
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Beau Jones

October 7, 2025

5  out of  5
rating by Beau Jones
"I was expecting to stay with the insurance company I have now, however I was provided with a quote I could not refuse. State farm agency stayed with me from the beginning of the call, called back when I asked them to and was very helpful on getting me started as part of the state farm family. Would recommend 👌"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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matt Whylucki

October 2, 2025

2  out of  5
rating by matt Whylucki
"Have had several issues with a new policy. Has not been a smooth transition. Auto and homeowners is overpriced, and goes up atleast once a year for the past several years. Heather that has handeled my most recent policy has been very helpful, but still too many issues."
We responded:
"Thank you for your feedback. We’re sorry to hear that your experience with our State Farm office did not meet expectations. Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your concerns and how we can improve. Please feel free to contact us directly so we can address any issues and work towards providing a better experience for you in the future."
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mike quigley

October 1, 2025

5  out of  5
rating by mike quigley
"Absolute, wonderful to deal with and Super helpful."
We responded:
"Thank you for the review and welcome to our Agency! We appreciate it!"
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Lindsey Lascelle

September 27, 2025

5  out of  5
rating by Lindsey Lascelle
"Always so helpful , very professional, takes care of everything in a timely matter, I’ve been using State Farm for 16 years and I highly recommend them !!"
We responded:
"Thank you for being such a long term customer! We appreciate the feedback!"
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Paul Ivancic

September 25, 2025

5  out of  5
rating by Paul Ivancic
"I was looking for months for a car insurance that wouldn’t break the bank like I was currently paying. Jessa and Laura from the Laura Capizzi agency were able to provide the same insurance I was getting through Allstate for almost $130 less than I was paying. It’s really incredible! I am so thankful that I switched to State Farm. I even changed my house insurance to State Farm. I highly recommend the Laura Capizzi State Farm insurance agency for all your insurance needs. You’ll appreciate the savings as well. I know I do!"
We responded:
"Thank you so much Paul! We are so excited to welcome you to the agency and look forward to assisting with all of your insurance needs for the years to come! Happy we saved you so much as well!"
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Wendy Likus

September 16, 2025

5  out of  5
rating by Wendy Likus
"Laura and her Team are great! Very helpful and knowledgeable and always there when you need them!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dee Zacher

September 8, 2025

5  out of  5
rating by Dee Zacher
"5 star service! ⭐⭐⭐⭐⭐"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ellie Weikel

March 13, 2025

5  out of  5
rating by Ellie Weikel
"Not only the price is right but Liz and Laura and everyone there are very professional, kind and welcoming. I used to go through the same office years ago for car insurance, after my divorce I decided to return and I was treated like I never left. I would refer anyone to speak to Liz or Laura for their insurance coverages."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Trent Mctyere

February 13, 2025

2  out of  5
rating by Trent Mctyere
"Prices way to high"
We responded:
"Hi Trent...unfortunately, we don't control the rates here at our agency but would be more than happy to review your coverages and discounts anytime!"
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Jay Grover

January 20, 2025

5  out of  5
rating by Jay Grover
"Great and friendly people! So easy to work with and stand behind their policies! State Farm is a no-nonsense company and I appreciate that the most!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Cathy Jayes

November 21, 2024

5  out of  5
rating by Cathy Jayes
"Very friendly staff"
We responded:
"Thank you Cathy! We appreciate you and the feedback!"
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Blaine Harding

October 21, 2024

5  out of  5
rating by Blaine Harding
"Very happy I went there very nice people very understanding and very kind and very helpful great insurance"
We responded:
"Thanks for such a nice review Blaine and so happy we could help!"
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Rita Argo

October 21, 2024

5  out of  5
rating by Rita Argo
"My insurance agent was Heather and she is the most loveliest girl i have ever meet you can just feel the smile over the phone which made me smile and brightened my day. Helped me with all my questions and made sure she gave me the exact prices to everything i asked for couldn’t have asked for better service. THIS GIRL NEEDS A RAISE!!!🫶🏻"
We responded:
"Hi Rita! Thank you so much for the amazing review - we feel the exact same way about Heather! "
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Cass S

October 10, 2024

5  out of  5
rating by Cass S
"Great service, and very individually focused. This team works hard to make sure you get the coverage you need and maintain the policy with thorough and effective support."
We responded:
"We really appreciate you taking the time to leave us a review! We take pride in making sure each customer gets individual attention!"
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John Aviles

October 8, 2024

5  out of  5
rating by John Aviles
"Excellent staff!!"
We responded:
"Thank you John! Happy you have had such a great experience dealing with our amazing team here!"
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Josephine Knope

October 1, 2024

5  out of  5
rating by Josephine Knope
"Everyone is so friendly. It was so easy to find the insurance l needed. Thank you."
We responded:
"Happy to hear you had such a great experience! We appreciate your feedback!"
Profile photo of Zack Dell

Zack Dell

October 1, 2024

5  out of  5
rating by Zack Dell
"Have had consistent trouble linking my billing info into the app but the team is always very professional and helpful on the phone and are quick to sort out the problems."
We responded:
"Thank you Zack - happy we could help with any "technical difficulties you may have experienced"! Always here for anything you need in the future!"
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Lawrence Green

September 30, 2024

5  out of  5
rating by Lawrence Green
"Laura Capizzi State Farm Insurance has always been there for all my Insurance needs. The staff is very professional and willing to give the best service and information. I've been with State Farm Insurance for over 30 years, and highly recommend Laura Capizzi as you're representative."
We responded:
"Thank you so much Lawrence! So happy to have such a satisfied long term customer share his experience with our agency!"
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Harvey 257

September 30, 2024

5  out of  5
rating by Harvey 257
"Great service"
We responded:
"Thank you Harvey! Appreciate your business and the 5 star review!"